Frequently Asked Questions
What is The Journey?
The Journey is a monthly subscription, where you will receive 100ml of spirit from a distillery that are contributing to the new world of whisky by doing things differently.
What do you mean by spirits?
We are working with distilleries that are doing things differently, so you will receive a range of whisky (Whisky/Whiskey/Bourbon/Rye), New Make Spirit, or Botanicals.
Why 100ml of spirit?
100ml gives you the opportunity to truly experiment with the spirit; trying it neat, in a long drink, and as the base of a cocktail. Allowing you to discover your own way to enjoy each spirit you receive...
When will I receive my Subscription Box?
We ship our boxes around 5th of each month. If the first purchase of The Journey is completed prior to 5th day of the month, we will ship the first pack in the same month. If the first purchase of The Journey is completed on or after the 5th day of the month, we will ship the first pack on a date within the first week of the following month.
What are the costs of delivery?
The price paid for The Journey pack includes delivery costs.
All purchases from The Shop will be subject to a delivery fee of £4.95 per order.
When can I expect delivery?
Our delivery partners guarantee delivery within 3-5 working days.
How can I cancel my Membership?
We would love you to stay for the long haul, but you can make your journey as long or short as you like. You can cancel at any time; just send an email to firstname.lastname@example.org. We are unable to give refunds for Journey Packs that have already been paid for and/or shipped. Gift subscriptions cannot be cancelled.
What if my goods are damaged or broken?
If you receive a damaged or broken bottle, please contact us within 24 hours. We will send a replacement package, either the same or equivalent. TWN does not refund damaged bottles or packages.